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Max Brenner - Chocolate by the Ugly Bald Man

June 7th 2006 12:30
It seems that specialty chocolate cafés called ‘Max Brenner – Chocolate by the Bald Man’ have been popping up everywhere in Sydney. There is now one in Darlinghurst, Chatswood, Manly, Double Bay and Parramatta just for starters. These cafes specialise in chocolatey dishes including Italian hot chocolate, chocolate fondue, cakes and the like. Sounds good doesn’t it?

Well it is not.
Due to ‘store policy’ I was unable to photograph the inside of the place, so let me instead paint a picture in your mind with my words. The décor is like a rip off of Gloria Jeans, kind of tacky wood panelling with wanky slogans across the walls. People are generally impressed by the huge vats and pipes that run across the place supposedly containing chocolate, but as if it isn’t just brown sludge water. The wait staff are kind of snobby and serving sizes to price ratios are what you would expect from a place in Darlinghurst. Have you noticed that all the suburbs that have a franchise are generally populated with people who are snooty with high expendable incomes? (With the exception of Parramatta, though it might be like that if they kicked out the junkies) Generally the place has an aura of mediocrity thinly concealed by an uppity outlook.


Max Brenner - ‘Chocolate by the Baldman’. What the hell kind of slogan is that anyway? Are we supposed to know who Max Brenner is, and why is he so defiantly bald? Does he have leukaemia or is it simply hereditary male baldness covered up with a neat shave? And is it just me, or is their something very unappetising about associating your chocolate with a random man’s bald head?


So who is this Max Brenner character anyway? There are several mysterious clues. Well, basically only one actually. Next door to the chocolate eatery in Darlinghurst is a doctor’s practise with the words ‘M. Brenner’ on the door! The plot thickens! It almost seems as if he is trying to make people sick from eating too much chocolate in order to create a reciprocal boost for his medical practise. Ah-ha!

I’ve decided to delve further into his identity. The sign and napkins are decorated with a sketchy image of an ugly bad man, just so you don’t forget that you are buying chocolate from a bald man! You can even wipe the left over brown stains off your face onto the napkin so that they instead smear lovingly across his.
The photo I was taking when I got told off

According to the Age, Max Brenner is from Israel, and everything on the menu, including soufflés and cakes are imported direct from this country. This could potentially contradict my doctor conspiracy theory. Could it be a simple coincidence? Could the doctor next door actually be a ‘Michael Brenner’ or ‘Michelle Brenner’?

I haven’t been able to source any further information on the subject, though I have spoken to a girl who once worked at the Darlinghurst shop and claimed, “he was mean”.

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Comments
18 Comments. [ Add A Comment ]

Comment by shaz

June 10th 2006 07:21
What's wrong with Darlinghurst? Yeah I know...

Comment by Luke

June 11th 2006 11:50
hahah I used to walk past the one in Parramatta all the time... I never went in cause it looked pretty poxy.

Comment by Anonymous

June 28th 2006 03:38
generally most shops have the "you cant take photos in here" rule. Most of the time people taking photos are from the competition and if they allowed it then other shops with suspiciously the same fittings and designs in their shops would start popping up.
Maybe you should comment on the actual food itself if you are a so called "foodie" and not comment on the fact that you got ur ego shot down for a night because you couldnt take photos. If it was connected to a shopping centre then it definately would have that policy and a security guard can easily force you to take the picture off your camera if it is digital.

Not meaning to sound rude but people read these kind of blogs and think they shouldnt go there because it wont be nice. I cant actually recall you commenting on the actual taste of the food though. I would call you, not a foodie, but a general critic who would love to point out anything wrong and find little points to complain about! this site is called food.org.au..... not interior designing.org.au

Comment by Luke

June 28th 2006 09:19
look out the bald man is posting!

Comment by Anonymous

July 19th 2006 13:52
hey i work at max brennar and the people are really nice. especially at st ives

Comment by Anonymous

June 3rd 2007 12:39
hahaha yeah I do have to say you didnt actually mention the quality of the food there AT ALL but still pretty funny nonetheless, and I do believe that was Max Brenner himself posting that comment right there lol

tis a bit random the whole baldness deal.

i spose u cant exactly call it.. "that guy from israel who makes heaps of stuff from chocolate who's bald, he also has 3 kids and enjoys table tennis and stamp collecting" i dont think their plaques are that large

Comment by Anonymous

June 21st 2007 03:13
wow what a post....get a life!

Comment by Anonymous

July 1st 2007 13:41
I had a gorgeous hug mug of hot chocolate in Sydney on the weekend, yes the staff seem a little snooty, they are really under the pump... there were lines down the road of people waiting to get into the store. We got into the 2nd of 2 very busy stores, but it was well worth it.

Before commenting on this place you need to actually go in and try it out. You will be pleasantly surprised!

Comment by Anonymous

August 16th 2007 01:11
Hmmm Well Shani, seems you are quite bitter about the whole Max Brenner concept... is that because ur fat and ur on a diet? Maybe you should get over it and start focusing on the positive things such as its REALLY nice unique chocolate.

Comment by Luke

August 16th 2007 14:00
hey anonymous dickhead, she's not fat so there goes that theory. And she posted her opinion under her real name, which is more than can be said for you, coward.

Comment by Shani

August 20th 2007 01:50
Thanks Luke!
Clearly this article requires a post script;
1. My opinions are my own and I wouldn’t expect everyone to share them. They are certainly nothing to get upset about.
2. Eating is a cultural experience, and the environment in which you dine, especially when eating out, it is a significant part of the experience. If it is over crowded, noisy and tacky then this will naturally affect the quality of the experience.
4. In particular, I was disappointed because of how much hype I had heard previously, I was expecting something better than average.
3. The chocolate is obviously of a higher quality than what you would get in McCafe, but if you like chocolate there are other contenders. Why not try;

Lindt Café (Sydney)
Really Long Link
Koko Black (Melbourne)
Really Long Link
Paragon Café (Blue Mountains)
Really Long Link

Comment by Anonymous

September 4th 2007 06:35
piss off
max b's is gooood

Comment by shaz

August 30th 2009 06:50
I went to the Robina Max Brenner this weekend and it will be my last visit.
My hot chocolate was okay but only luke warm and crepes that I ordered were really overpriced for the size of what you get! piddly sized crepes with a poor excuse of a scoop of icecream on the side! but that wasn't the worst of it they also charged me a 10% levy because it was a Saturday! thats a new one! I understand paying that on a public holiday but NOT on a Saturday! I think it is really rude to charge people extra and not tell them that you are doing that! isn't that against the law?
Anyway MAX BRENNER you are a very greedy man! and you won't be getting any more of my money any time soon.

Comment by uggbooy

November 2nd 2009 08:21

Comment by Anonymous

June 15th 2010 13:52
I too am an often diner at the Max Brenner Robina store. The 10% surcharge was absolute bullocks and made me reluctant to ever go back, luckily the bald man came to his senses and took it away now I am a regular attendee as the chocolate is freakin amazing and the staff down there are always soooo friendly and pleasant, although its sooo busy and their is usually a wait its still by far the better of the two on the coast....BY FAR! Hmmm now i just want chocolate

Comment by Anonymous

July 25th 2010 02:14
i know people that work at robina max brenners.. they really enjoy it there! sure it does get busy, but who doesnt love chocolate? i dont think that max brenners is expensive. its a business after all,and the food there is amazing!!! I love the hot chocolate. People stop slagging on Max Brenners

Comment by Anonymous

November 28th 2010 11:19
We recently went to Max's at Marina Mirage on the Gold Coast and thought it was a great concept. Our serving sizes were generous, the staff could not have been more helpful and it was scrumptious. Nobody denied us taking any photos and the staff were even obliging to take one of a group of 5 for us so we could all be in the photo. I think it's a shame to have one bad experience and judge all the other stores. I'll be going back again.

Comment by Anonymous

January 13th 2011 00:28
Max Brenner as a company is the same no matter what store you visit. The prices are similar everywhere and from what I've heard (though I have only visited the NSW St Ives store), the service is dismal everywhere. I understand that the stores are busy but rather than forcing customers (who without, MB would surely go into liquidation) to line up for half an hour and then hope one gets a seat to enjoy one's chocolatey delight, why not do table service? My only experiences of Max Brenner have involved lengthy waits just to order and then an additional wait to get a table and to receive my order.

I have noticed that staff members at MB like to state that the reasons why the lines are so long and the service is so slow is because MB was "underestimated" as a business and the response has been just too overwhelming. Then why are the new stores that are opening no larger than the rest of them? Why not have more than 1 register in each store so that orders can be taken at double speed? Why not try table service?

I think that MB is only making any money at all through word of mouth as people advise one another of how great the food and drinks are there. I agree that the hot chocolates and chocolate dips and licks are to die for, yet at $6 a pop for a hot chocolate that you could get anywhere else for almost half that it should be fantastic. The frappes are abysmal and tasted merely like milk with some crushed up chocolate pieces in the bottom of the cup. Not very impressed with them for $7 a go. I don't agree that one receives value for money and I think that the reason why people pay MB's exorbitant prices is because they generally think that the food and/or drinks are worth that. Certainly if the quality was great AND the service was equally as good I may be more inclined to spend what I would at a cafe meal on chocolate.

And for the record, it is illegal (at least in NSW) to charge ANY surcharge on ANY day of the year, Sundays and public holidays included. Consumers are not required by law to pay extra on certain days where staff members are paid penalty rates; it is up to the employer to ensure that this is factored into pricing. And surely MB charges enough for its products already without forcing an additional 10 or 20% on top!

People who are making personal comments about posters on here or who are asking people to 'stop slagging Max Brenner' - this is a public forum for public opinion. You don't have to agree with my opinion or anyone else's for that matter but there is no need to make personally denigrating comments or be disrespectful of someone else's right to express their opinion freely. I am also aware that some people on here may indeed work for MB's, and in the interest of keeping customers and a job, will be making comments that MB is spectacular. In addition, there may be people on here who work for competing companies, who are doing the opposite. I am a genuine consumer with a genuine opinion, that MB's offers great quality, but with poor service and overpriced items.

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